Orders & Payments
TOPFIRME uses third party tools for payment processing and does not in any way come into contact with the payment data - such as those relating to the credit card - provided. Any management costs of non-accepted payments by the User will be charged to the User.
1 The products offered for sale by TOPFIRME are only those present on the site topfirme.it at the time of placing the Order, as described in the relevant information sheets.
2 In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be perfectly representative of its characteristics but may differ, e.g. by color and size (also due to the browser and monitor used to access the site and view the images).
3 In order to place an Order, the Customer must complete the relative form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and/or products he intends to purchase. The Customer must also ask TOPFIRME , if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 Presidential Decree n. 633/1972.
4 Correct receipt of the Order is confirmed by TOPFIRME by means of an e-mail reply, sent to the e-mail address communicated by the Customer.
This confirmation message will summarize the purchase conditions, as required by the applicable legislation, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate the necessary corrections of incorrect data without delay.
The following forms of payment are accepted by TOPFIRME :
CREDIT CARD
At the time of purchase, customers enter their credit card details in a secure electronic banking system, provided by Shopify Payments .
It is possible to make purchases via ( Visa, Visa Electron, Maestro, MasterCard, Postepay, American Express, Apple Pay, Google Pay, Shop Pay, Bancontact, iDeal ), and others specified based on the country of origin and the services offered by the supplier for the country of origin
All orders will be processed within 2/5 working days of payment, so that the service provided by Shopify Payment can proceed to verify the payment and ownership of the card in order to avoid unauthorized, fraudulent purchases or purchases that do not respond to the Stripe circuit anti-fraud systems.
We invite you to visit This link for more information.
CREDIT CARD SECURITY
All transactions are processed through a secure server directly on the suppliers' servers, guaranteeing TOPFIRME customers maximum data protection. TOPFIRME Customer Service operators are in no way authorized to request or accept credit card numbers and/or validity details.
In order to ensure greater protection on purchases made in the e-commerce sector, TOPFIRME recommends its customers to join the services Verified By Visa or Mastercard Securecode , requesting a PIN security code with which you can make your purchases in complete safety.
For more information, please visit www.visa.com or www.mastercard.com
CREDIT CARD CHARGES
If the existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly. The credit card used will be charged at the time of purchase even in the case of a pre-order although the shipment of such items takes place later in the season.
Remember: only use credit cards that you legitimately have available, you are solely responsible for the data entered.
It may happen that a credit card payment is declined. It usually happens for the following reasons:
- the credit card has expired: contact your bank;
- the card's credit limit has been reached: check with your bank;
- you entered some data wrong: check that you have provided us with all the correct information.
ADVANCE BANK TRANSFER
By choosing payment by bank transfer, at the conclusion of the order the customer automatically receives a confirmation email containing the bank details of TOPFIRME , following which the goods are set aside awaiting the arrival of the transfer to the account.
You will receive an email with payment instructions, such as IBAN and BANK name. Remember that the goods will only be committed to credit received or in any case the items cannot be committed for a period of (three working days).
To speed up the order procedures, please always send us the copy of the accountant within 48 hours of payment to our email address
If within this period TOPFIRME does not receive the copy of the payment, it will cancel the order.
We will ship the order when the transfer has reached our bank account and as soon as the goods are available in our warehouse.
(Service only for Italy)
PAYPAL EXPRESS CHECKOUT
By choosing the Paypal payment method, the customer can pay directly through your Paypal account.
PayPal is an electronic wallet that allows you to pay and receive money over the internet. To use this form of payment, you must have a PayPal account linked to your current account, a credit card or a prepaid card: if you don't have one, you can easily open it by registering on the Paypal official website.
ATTENTION: TOPFIRME reserves the right to ship the goods only to the address indicated on the account verified by Paypal.
SCALAPAY
Scalapay is an innovative payment method that allows you to purchase your products and pay in 3 comfortable equal installments with a deadline every 4 weeks.
If you buy with Scalapay, you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV Srl, related parties and their assignees, and that you authorize this transfer.
The service is available up to a maximum amount of 600 euros and has no additional costs if the installments are paid by the due date.
At the time of purchase you will be immediately charged the first installment (equal to one third of the total purchase value). The next 2 installments of will be charged every 4 weeks.
First installment : at the time of purchase
Second installment : 4 weeks from the day of purchase
Third and last installment : 8 weeks from the day of purchase
NEW CUSTOMERS
We would like to remind our new customers that topfirme.it you can ask your bank or Paypal to verify the transaction, also by contacting the counterparty bank. This verification could cause some delay in the shipment of the order. TOPFIRME reserves the right to ship the order only to the billing address.
TITLE RETENTION
Until full payment of the price of the products ordered, the products remain the property of the Owner or of the respective Owners and/or suppliers of the same.
ORDER EXECUTION
The Order is executed within the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product. TOPFIRME cannot be held responsible for damages suffered by the User due to delays in delivery which are not dependent on circumstances foreseeable by the parties at the time the Order Confirmation is sent.