Shipping & Deliveries
The place of origin of the shipment is Italy .
For deliveries requested in countries outside the European Union, any import customs charges will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of his/her country in advance to verify the costs and any import limits.
The delivery times indicated by TOPFIRME must be considered as purely indicative and a delay with respect to the same, or any delivery made with subsequent fractional shipments does not entitle the Customer to refuse the delivery itself and to request compensation or indemnity.
TOPFIRME ships to ITALY via GLS courier
You can check the status of your shipment on this page Tracking Shipments
“In the event that the carrier has been chosen by you outside of those proposed during the purchase phase, the risk of damage and loss of the Products is transferred to you already at the moment of delivery to the carrier itself, precluding any dispute regarding the external characteristics of what was delivered. In this case, any dispute must be raised directly by you against the carrier.”
As soon as our goods leave the warehouses you will receive an email with the SHIPMENT CONFIRMATION in which you will find a tracking code that can be used to check the status of your order online.
For SHIPPING ADDRESS, please take into account the following conditions:
- with PAYPAL payment we are obliged to ship the item to the address indicated by the buyer during payment
- With other payment methods we will ship to the address indicated in the shipping details.
In both cases the customer is required to provide a VALID TELEPHONE NUMBER , which will be communicated to the courier in the event of any problems with delivery. In the absence of a valid telephone number, your order may be delayed or remain pending until we are provided with the information necessary for shipping.
Upon delivery of the products, the Customer is required to check:
- - that the number of packages delivered corresponds to that indicated in the transport document.
- - that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials (adhesive tape or metal straps)
Any damage to the packaging and/or the product or any discrepancy in the number of packages or indications must be immediately reported by making a specific note on the delivery document of the product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods set out in this document.
Shipping costs. Below.
ITALY
- GLS Standard Shipping = €5.00
- GLS Standard Shipping + Cash on Delivery (€5.00) = €10.00
EU ZONES
- International Standard from 0.00 to €300.00 = € 20,00
- International Standard from €300 and up = Free
For islands and remote areas (e.g. Calabria, Sardinia and Sicily) Standard shipping may take up to 7 working days.
IMPORTANT: If you request an invoice, it is not possible to declare a value lower than the purchase price. The invoiced price will correspond to the price paid, as required by law
In the event of an EXISTING RECIPIENT and the subsequent return of the shipment by the courier to the sender, €10.00 will be retained from the refund amount once it returns to our warehouses.